House Rules

• Booking deposit is required to secure your dates.
• Remaining balance must be paid 7 days before check-in.
• The booking deposit is non-refundable in case of cancellation.
• Postponement is allowed for valid reasons (e.g. government restrictions, natural disaster), subject to management approval.

• Respect quiet hours after 11:00 PM. Keep music and karaoke indoors and at a reasonable volume — the villas sit inside a residential resort area.
• Keep an eye on young children around the pool. The pool is a standard 1.2m depth throughout, so it is comfortable for adults and easy to watch the little ones.
• Bring your own charcoal and food for BBQ. We provide the BBQ pit, net and skewers; charcoal, lighters and food are prepared by guests.
• Set off fireworks only in the open area, well away from the villa, cars, trees and any roof. Fireworks are used entirely at your own risk — guests are responsible for any injury or damage caused.
• Keep the villa reasonably tidy and bag your rubbish before check-out.
• Lock up when the villa is empty and switch off aircon, lights and the water heater when not in use.

• No smoking indoors. All villas are 100% smoke-free inside. Please smoke outdoors and dispose of butts properly.
• No pets. We are a pet-free property.
• No unregistered guests. Only the number of guests confirmed in your booking may stay overnight or enter the villa.
• No commercial events (paid parties, filming, product shoots) without our written approval.
• No moving furniture between rooms or taking indoor furniture outside.
• No illegal activity anywhere on the property.

Accidents happen and we are reasonable about honest mistakes. For anything broken, missing or damaged during your stay, the charge is based on the actual repair or replacement cost of the item, assessed after check-out.

If the amount is covered by the RM500 security deposit, we deduct it and refund the balance. If it exceeds the deposit, we will show you the cost before requesting the difference.

Please report any damage to us during your stay rather than at check-out — it is almost always cheaper and easier to sort out early.